There is no refund on sale items – exchange/credit note only as long as the product is in the exact same
condition as when purchased and has not been worn.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a
refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. In our case this includes masks as there is a health risk involved.
Gift cards can not be refunded.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. If we have notified you that your refund has been processed you need to wait 5-10 days for this to be processed by your bank.
Please note that there is no refund or exchange on a Bespoke Hat (one that has been designed specifically for you).
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Any goods which you may think you have returned to us but are actually lost in transit remain your responsibility.
If you receive a refund, the cost of original shipping will be deducted from your refund.
Only regular priced items may be refunded. Sale items cannot be refunded.
To return your product, you should email us at [email protected] and we will send you the postal info.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact us at [email protected] for questions related to refunds and returns.